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Troubleshooting

Problems grouped by what you see. For account or access issues, contact your administrator or use Contact Support. Unauthorized pages also list support@restoreforretail.com.

Cannot find an option or page​

  • Confirm you opened the correct project under My Projects (web) or Change project (mobile)
  • Check whether the item appears under Admin vs the project sidenav (web)
  • Missing Mark task as done, create, submit, or All usually means you do not have that access, or you are on the wrong tab or project
  • If it is still missing, your permission group likely excludes it—ask an administrator
  • Opening a restricted link may show: Oops! You don't have permission to view this page.

Cannot sign in or reset password​

  • Recheck email and password (and Client ID on mobile)
  • Use Forgot your password? (web) or Forgot password? (mobile)
  • If you see No Tenant found for Email, confirm the email your administrator registered
  • After an invitation, complete the temporary password / new password screens before regular login
  • If you see Unable to connect to server, fix your network
  • If mobile is not enabled for your organisation, ask a coordinator

Update required (mobile)​

Tap Update and install from the store. You cannot skip this screen.

Cannot save or submit​

  • Complete required fields (for example time zone on Account Settings)
  • For tasks on web, finish required reports before Mark task as completed
  • Stay online. Complete required questions. Check file size (150 MB maximum)
  • If a save control never appears, you may lack update permission
  • If you see No Permission, you cannot submit that form

Report or task list is empty​

  • Tasks: You have not been assigned any tasks yet. — check other tabs or ask to be assigned
  • Reports: No reports have been created yet. — use Create a Report if permitted, or confirm templates exist on the project

A status did not change (mobile)​

Pull to refresh the list. For broadcasts, open the item to mark it read. For tasks, confirm you tapped Submit on Mark task as done.

Notification not received​

  • Check Email notifications and Mobile push notifications under Account Settings / Account
  • On mobile, allow the system permission and confirm you are signed in on this device
  • Ask your administrator whether notifications are restricted for your environment
  • Confirm the event actually completed (assignment created, export finished, and so on)

Sign in first. Environment mismatch means the link is for a different server. Permission messages mean the item exists but you cannot view it.

AI analysis missing or stuck​

  • AI may be disabled for your organization
  • Retry later; contact support if it continues to fail after policy acceptance

You need a person​

Use Contact Support or Knowledge Hub. Do not share your password.